Frequently Asked Questions

Does TeMeDa’s Mobile Resource Management (MRM) app run in real time?

Yes. Vehicles equipped with TeMeDa GPS tracking system report as often as every 15 seconds.

Will TeMeDa help train my employees?

Yes. We train your employees on how to use the system during setup. Additional training is available upon request.

Can reports be exported and emailed?

Yes. Reports can be printed or exported as a PDF, Excel or CSV. The system can email these files to your email addresses at whichever times you scheduled.

What if I forgot my ID?

Your User ID is your email address.

Who do I contact for Help with the TeMeDa Application and Membership?

Application and Membership questions can be directed to TeMeDa Customer Support.

My data has not updated in the last 24 hours, what should I do?

Make sure your device is installed properly. If the device is properly installed, you should contact your Account Manager.

What does TeMeDa stand for?

TeMeDa is an acronym for tele metadata. Tele metadata is information about meaningful facts at a distance.

Does TeMeDa’s MRM app have vehicle maintenance assistance?

Yes. Our remote diagnostics system offers real-time alerts. Our MRM application provides customer configurable notification regarding the maintenance and performance of your vehicles.

How do I pay for your system?

You can purchase the Hardware on its own, you can subscribe to the online service or you can roll the hardware and the online service into one monthly payment.

Are text message alerts available?

Yes. Real time text alerts may be set up so you can be notified as an alert occurs via any mobile number.

What if I forgot my Password?

Simply click Member Sign In on the TeMeDa homepage and click Forgot Password. Enter the email you would like to reset the password for. Once you click apply you will be sent an email that will help you reset your password.

Who can I contact for help installing my device?

Our Customer Support staff will get you in touch with the people who will help you install your device.

How do I move a location or zone?

Under Account click locations or zones and click the “pen and paper” to edit your desired location or zone.

What is the difference between a Polygon and Circle Zone?

A polygon is a tool used to create a hand drawn geofence where as a circle is used for a broader geofence area.

Does TeMeDa’s MRM app have fuel consumption tracking?

Yes. Our engine diagnostics technology reports idle time and vehicle MPG to help optimize your fleet’s fuel use.

How long is data stored in the system?

You can get on-demand reporting for the previous 365 days. To access data beyond the 365-day time frame, please contact TeMeDa Customer Support. There is no limit to how long TeMeDa keeps data on our servers.

Can I set up my fleet in to groups?

Yes. Groups can be configured in our application by any account members.

How do I get technical or customer support?

TeMeDa’s Customer Support is available via phone +855-289-7821 or email Monday through Friday 7 a.m. to 7 p.m. CST, and Saturday 7 a.m. to 12 p.m. CST.

Why are my locations or zones not showing on the map?

Make sure to check that you saved your locations or zones. If you feel that this is an issue you can contact your Account Manager.

What is the GUT?

The Global Update Tray (GUT) is the dashboard that provides a summary of important updates and alerts for the current day. Clicking on each section of the GUT will provide additional information and will help you navigate to the mobiles that need your attention most.